Frequently Asked Questions

Account Questions

  • How do I create an account?
    • Click here to create an account
    • Check your email for the "Pizza Hut Hawaii Account Activation" email and follow the instructions provided.
      • Sometimes, this email ends up in the Junk Mail / Spam folder. To avoid this problem, we recommend adding no-reply@pizzahuthawaii.com to your address book.
  • How do I change my password?
    • Log into your account.
    • Click on your name displayed on the top right corner of your screen.
    • Under My Profile, select Edit.
    • Enter your desired password into New Password and Confirm Password fields.
    • Click the yellow "Save" button.
  • What if I forgot my password?
    • Click here to visit the "Forgot Password?" page.
    • Enter the email address used to register your account.
    • Follow the instructions provided in the message sent to the email address that was entered.
  • How do I update/change my address in my account?
    • Log into your account
    • Click on your name displayed on the top right corner of your screen.
    • Under Addresses, select Edit.
    • Enter your new address.
    • Click the yellow Save button.
  • How do I update/change my phone number in my account?
    • Sign into your account.
    • Click your name on the top right corner after "Hello," to visit the My Account page.
    • Scroll down to "My Profile" and click Edit.
    • Enter the new phone number in the Phone Number field with area code first.
    • Click the yellow "Save" button.
  • How do I delete my account?
    • Please click here to send us an email from the email address used to register your account, stating you would like to have your account removed.

Pizza Hut Rewards Questions

  • What is My Pizza Hut Rewards?
    • It is a rewards program that allows customers to accumulate points from online orders made at pizzahuthawaii.com to use towards free Hawaii Pizza Hut products. You will earn 1 reward point for every $1 spent based on net sales, excluding delivery charges, taxes, and fees. Signing up is free and the customer must have a registered account to participate.
  • How do I earn rewards?
    • Earn My Pizza Hut Rewards by simply enrolling in the program and ordering online from pizzahuthawaii.com, using your registered online ordering account.
  • Do I have to be logged into my account to receive My Pizza Hut Rewards?
    • Yes, only online purchases made using your registered online ordering account will qualify to collect rewards points.
  • How do I know if I am enrolled in My Pizza Hut Rewards?
    • Sign into your online ordering account.
    • Click your name to visit "My Account."
    • Under the Rewards section, you will see "My Balance: __ points" if you are enrolled. If you are not enrolled, you will see "Rewards I Can Earn" instead.
      • If you are not enrolled, you will see "Rewards I Can Earn" instead.
  • Can I still enroll in My Pizza Hut Rewards if I already activated my online ordering account?
    • Definitely! It's simple - just follow these steps:
      • Sign into your account.
      • Click your name to visit "My Account."
      • Click "Enroll Now!" just above the Rewards box.
      • Within the red box towards the bottom of the "Update Your Account" page, read through the Terms of Use and click the white box to place a check mark if agreed.
      • Click the yellow Save button.
  • Can I credit previous purchases to my rewards?
    • Only purchases made from the date you activate your rewards account will be eligible for rewards points.
      • If you placed an order and your rewards account was not credited within 3 – 5 days after, please click here to send us an email containing your order information and the email address used to register your account.
  • How do I redeem my reward?
    • A reward must be activated before it can be redeemed. To do this:
      • Log into your account.
      • Click on your name – it is located next to the "Sign Out" link.
        • Desktop computer: top right corner of the screen.
        • Mobile device: centered, underneath the Pizza Hut logo.
      • From the "My Account" page:
        • Desktop computer: scroll down until you reach "Rewards" section
        • Mobile device: Click "Rewards" which will drop down the menu "Rewards I Can Earn"
      • If there are a sufficient number of points to redeem a reward, you will see a gray "Activate" button underneath the point value for each available reward.
      • Click "Activate" for the reward you would like to activate.
        • Once activated, a green banner will appear that says: Your reward has been activated! See "My Activated Rewards" to use this reward.
      • Within the "Rewards" section, there will be a new section titled "My Activated Rewards" and the reward you just activated should appear there, along with an expiration date (rewards must be used within 90 days from the date it is activated).
      • To redeem the reward, click the gray "Use" button within the My Activated Rewards which will guide you through the steps needed to order the product.
  • Questions about My Pizza Hut Rewards?
    • Send us an email or call (808) 643-1111 where a representative will be able to assist you.

Coupons & Promo Codes

  • I got a coupon in the mail. Can I use it to order online?
    • Most coupons issued by Hawaii Pizza Hut may be used towards an online order. If it is a Hawaii Pizza Hut coupon, the disclaimer will include, "Available at participating Pizza Hut Restaurants in Hawaii." If a coupon is not available for use online, the disclaimer will include, "Not available for use online."
    • Look for either coupon code or cc found at the bottom of the coupon. The code may be either numeric or alphanumeric.
  • What is the difference between a Coupon Code and a Promo Code?
    • Coupon codes are used to purchase our products at a discounted price. Coupon codes must be entered in either the pop-up box upon entering the online ordering site or within the "Have a Coupon?" box on the main menu page prior to ordering the product. Entering the coupon code will guide you through the process of ordering the product.
    • Promo codes are used for "percentage off" promotions offered from time to time. The specified promo code must be entered in the "Promo Code" box located on the checkout page.
  • How can I use my coupon code online?
    • Input the coupon code, within "Have a Coupon?" box prior to ordering.
    • Click apply
    • You will then be guided into taking the appropriate steps to order the item(s).
  • My coupon code doesn't work, what do I do?
    • Type the coupon code in the "Have a Coupon" box before selecting your order. The online ordering site will then guide you through the coupon. If it still does not work, call us at (808) 643-1111 and a representative will assist you.
  • How do I sign up for coupons?
    • Log into your account.
    • Click on your name displayed on the top right corner of your screen after "Hello,".
    • Under My Profile, select Edit.
    • Check off "Send me email offers and alerts."
    • Click yellow Save button.

Menu

  • Where can I find the menu and pricing? Where can I find the nutritional information?

Ordering Online

  • How do I order a cheese pizza?
    • Proceed to Create Your Own Pizza
    • Click "Cheese" tab
    • Check off "Extra Cheese" underneath the fully shaded circle
  • What forms of payment are accepted?
    • Credit Card (MasterCard and VISA).
  • How do I know if my online order was received?
    • A confirmation email will be sent to the registered email address – the email is from no-reply@pizzahuthawaii.com and uses the subject line "Pizza Hut Hawaii Order Confirmation #0000-000000" (Note: the confirmation number is a unique number).
      • Sometimes, this email ends up in the Junk Mail / Spam folder. To avoid this problem, we recommend adding no-reply@pizzahuthawaii.com to your address book.
  • Can I save my credit card information for future online purchases?
    • Unfortunately, credit card information cannot be saved at this time.
  • What is future or advance ordering?
    • Specify a delivery or carryout time for a future order at the time of checkout.
    • If you would like to place a future order for the current day, you can choose any time as long as the time you enter is during restaurant hours of operation and at least one hour later than the current time.
  • Is there a way to track my pizza?
    • Unfortunately, there is no tracking feature at this time. The confirmation email will give you an approximate time for delivery or carryout.
  • I'm having problems with online ordering, who can I contact?
    • Please call us at (808) 643-1111 and a representative will assist you.

Miscellaneous

  • What browsers are supported?
    • Internet Explorer, Mozilla Firefox, Google Chrome, and Safari.
  • Is my browser compatible with your site?